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FAQs

Answers to frequently asked questions are grouped into categories. If you don't see the information you need, or if you have trouble accessing it, please let us know by emailing sarana.acu@gmail.com

  • By Bus
    There is easy access to AC Transit bus lines 72, 18, 52 and G. If this is your first time coming, give yourself extra time to arrive and find our clinic. For directions via Google maps, click here. For AC Transit information, click here.
  • By Car
    DO NOT Do not park in the middle aisle (adjacent to the sign tower) Do not park in any spot that uses the word "tenant" or "reserved" on the sign OK to park in the "time limited" spots for longer than the sign says (no one is timing anyone, as far as we know) DO OK to park in any other spot that says "customer parking" (as long as it is not reserved for another business) San Pablo Ave has free 90-min parking ALLOW EXTRA TIME for parking when coming to the clinic, so that you do not arrive late for your appointment!
  • Parking
    Leave time for parking when coming to the clinic! Below are some tips for navigating our parking lot. Be aware that the City of Albany is attentive to street parking on San Pablo Ave. So be sure to let us know to time your treatment appropriately so that you can get back to your parked car in under 90 minutes. Time limits are not enforced in the parking lot.
  • By Bike
    The parking has 2 bike racks in the center of lot, roughly across the way from the hair salon and physical therapy store fronts. Please securely lock up your bike! Our clinic does not have space for you to store your bike inside.
Policies
COVID

COVID-19 Safety Policy

We have created these policies and procedures to help keep the clinic as safe as possible for all clients and staff. Please read carefully.

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We are closely following public health guidelines pertaining to COVID-19 prevention.

Please carefully review our COVID screening list on the day of your appointment and cancel or reschedule if you do not pass the screening. Please do this every single time you are scheduled to come in to help us keep our community safer.

COVID-19 Screening List (when to stay home)

Please review this list of COVID-19 symptoms before coming in for treatment: fever, coughing, shortness of breath, difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, and diarrhea. If you are experiencing any of these symptoms, we kindly ask that you reschedule your appointment for a later date.

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Additionally, if you have been in contact with someone who has tested positive for COVID-19 or if you live or work in a high-risk environment, such as a nursing home or healthcare facility, we ask that you wait until it is safe to come in for treatment. Thank you for your understanding and cooperation during these challenging times. We look forward to serving you in the future and wish you good health.

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While we practice strict multi-layered safety measures, some amount of risk of COVID-19 transmission always exists in an indoor shared space. Thank you for your understanding, respect and consideration. 

  • By Bus
    There is easy access to AC Transit bus lines 72, 18, 52 and G. If this is your first time coming, give yourself extra time to arrive and find our clinic. For directions via Google maps, click here. For AC Transit information, click here.
  • By Car
    DO NOT Do not park in the middle aisle (adjacent to the sign tower) Do not park in any spot that uses the word "tenant" or "reserved" on the sign OK to park in the "time limited" spots for longer than the sign says (no one is timing anyone, as far as we know) DO OK to park in any other spot that says "customer parking" (as long as it is not reserved for another business) San Pablo Ave has free 90-min parking ALLOW EXTRA TIME for parking when coming to the clinic, so that you do not arrive late for your appointment!
  • Parking
    Leave time for parking when coming to the clinic! Below are some tips for navigating our parking lot. Be aware that the City of Albany is attentive to street parking on San Pablo Ave. So be sure to let us know to time your treatment appropriately so that you can get back to your parked car in under 90 minutes. Time limits are not enforced in the parking lot.
  • By Bike
    The parking has 2 bike racks in the center of lot, roughly across the way from the hair salon and physical therapy store fronts. Please securely lock up your bike! Our clinic does not have space for you to store your bike inside.
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